We’re hiring a
Customer Success Manager
Since our founding in 2018, Verbolia has experienced rapid international growth and achieved remarkable success. We earned the title of Belgian Startup of the Year in 2021 and have been honoured with numerous awards, including the IAB MIXX Award for the ‘Best MarkAd-Tech Tools’ and the Digital Wallonia Startup of the Year award. Most recently, we were recognized as Deloitte’s 2023 Fast 500 EMEA winner, further establishing our position as a leader in the digital marketing space.
As we continue to expand, we’re looking for a Customer Success Manager to help our customers increase their paid campaigns’ conversion rates and profitability with our brand-new Vmax solution. We are seeking Customer Success “athletes” who are comfortable managing a range of customers from various industries and geographies. You are someone who is energized by diving into analytical issues and continuously finding the best possible solutions, engaging with customers, building relationships, and delivering results. This role will be a great fit for you if you are data-driven, passionate about digital marketing and CRO practices, and have excellent communication skills for internal collaboration and client relationships.
You will:
- Serve as the main point of contact and liaison between existing customers and the rest of the Verbolia team
- Onboard and engage new customers on our platform
- Analyze current product usage and other success indicators, and identify specific improvement opportunities for each customer
- Do one-on-one demos to educate customers on the features of our product
- Stay in touch with customers to ensure they’re realizing the full potential of Verbolia
- Build, own, and execute customer success and engagement plans
- Navigate customer organizations to uncover additional product applications & opportunities for partnership
- Represent the voice of the customer and influence product development roadmap
- Work with our sales team on upsell, cross-sell, and expansion opportunities
Skills and experience
- 3+ years of experience in a similar role
- Project management and organization skills
- Data-driven and analytical mindset
- Strong customer-facing, communication, and presentation skills
- Knowledge of digital marketing is an advantage
- Experience with conversion rate optimization is an advantage
- Ability to take initiative and adapt
- Fluent English speaking, any other languages are assets
What we offer
- Be part of an international start-up environment that is just at the beginning of a bright future
- A high degree of independence, responsibility, and impact on business operations
- A competitive salary with plenty of fringe benefits, a company car, a mobile subscription, 5 extra holidays, meal vouchers, a group and hospitalization insurance
- A hybrid working model, a good mix of home and office working
It is truly important to us that each team member is happy in the team, with interesting challenges, a good understanding of their contribution to the company, a nice environment, and a super flexible home working policy.
When recruiting a new team member, we’ll always focus primarily on:
- company culture fit: be trustworthy, friendly, willing to help
- adaptability: be ready to evolve along with the company
- being solution-oriented: never come up with a problem, always come up with a solution to a problem
Join a start-up company that takes care of its people:
- yearly teambuilding celebrating our successes
- quarterly team activities focusing on fun
- monthly lunches, just because we’re hungry sometimes
- weekly fresh fruits to stay healthy
- daily collaboration with fantastic colleagues
