We’re hiring a
Customer Success Manager
Founded in 2018, Verbolia is redefining the way leading e-commerce companies grow their traffic and boost conversions. With a suite of cutting-edge SaaS solutions — including Vpage (SEO-optimized landing pages at scale), Vmax (product page personalization), Vlink (scalable internal linking), and Vmerch (product recommendation engine) — we help our clients unlock their full digital potential.
Recognized as Belgian Startup of the Year 2021, winner of the IAB MIXX Award, and a Deloitte Fast 500 EMEA 2023 company, Verbolia is on a mission to empower e-commerce teams to scale their growth through smarter search marketing and CRO strategies.
Your Role
As a Customer Success Manager, you’ll be at the heart of our customer relationships. Your mission is to ensure our clients maximize value from our products, achieve measurable success, and grow with us. From onboarding new customers to guiding them through strategic use cases and identifying growth opportunities, you’ll be a trusted advisor and internal advocate.
What You’ll Do
- Serve as the primary point of contact for a portfolio of international clients
- Onboard, train, and empower new users on our platform
- Monitor product adoption, campaign performance, and business outcomes
- Analyze product usage and success metrics to recommend improvements
- Deliver personalized 1:1 demos and strategic reviews
- Build and execute proactive success plans to drive customer engagement and retention
- Collaborate cross-functionally with Product, Sales, and Marketing teams to deliver customer feedback and shape product roadmaps
- Identify upsell and cross-sell opportunities and support account renewal and expansion
- Champion the voice of the customer internally and help shape an outstanding customer experience
What We’re Looking For
- 3+ years of experience in a client-facing role such as Customer Success, Digital Project Management, Business Analysis, Consultancy, or similar roles
- Excellent communication, relationship-building, and presentation skills
- Analytical and data-driven mindset, with an ability to turn insights into action
- Experience with digital marketing, SEO, or CRO is a strong plus
- Bonus points for knowledge of HTML, CSS, JavaScript, or web analytics tools
- Highly organized, adaptable, and self-starting
- Fluent in English — additional languages are a plus
What we offer
- A key role in a fast-growing international SaaS company
- Impact, autonomy, and the opportunity to grow with us
- A hybrid work environment: mix of remote and in-office flexibility
- A competitive salary with plenty of fringe benefits, a company car, a mobile subscription, 5 extra holidays, meal vouchers, a group and hospitalization insurance
Our Culture
At Verbolia, we care deeply about our team and how we work together.
We value:
- Trust & Collaboration: Be kind, be helpful, be reliable
- Adaptability: Embrace change, evolve with us
- Solution-Orientation: Bring ideas, not just problems
We celebrate our wins and enjoy the ride together:
- Yearly team-building offsites to reflect, bond, and celebrate our progress
- Quarterly fun activities — from escape rooms to VR experiences, always something different
- Monthly team lunches, just because good food brings people together
- Weekly fresh fruit to stay healthy and energized
- Daily collaboration with smart, passionate teammates who love what they do
